Redefining the Future of Customer Experience

The customer experience has shifted as retailers have been adapting to the new reality and bringing the hyper personalized in-store experience into customers’ homes. Once cities and stores begin to reopen, brands will face a new connected customer with altered needs and buying behaviors.

Watch this webinar to discover how retailers are navigating through unprecedented times to reach their customers and drive sales.

Highlights Include:

  • The challenges retailers are facing beyond store closures and lost sales
  • What brands are doing now to stay connected with customers
  • How technology teams are pivoting to support customers
  • How some retailers were better prepared with their existing technology and infrastructure
  • How technology is adapting to the new customer
  • What the new normal will look like for retail stores


  • Saira Zia, VP Global Retail Excellence and Client Success, Tulip


  • Paula Levy, Chief Strategy Officer, Demand Worldwide Group
  • Stephen Hill, VP Strategic Customers, Tulip
  • Fahd Imtiaz, former Senior Product Manager, Tulip