2023 Store Operations Benchmark Survey
Retailers tackle workforce challenges by embracing new technologies Store associates are the key to improving in-store experiences. They are the
Whitepapers
The next-gen approach to addressing customer pain points
How to turn frustration into delight Satisfying modern consumers requires more than just delivering high-quality products. An overwhelming 88% of
The retailer’s guide to in-store customer experience
Implementing the right technology to enhance the customer experience Success in today’s rapidly evolving retail landscape is contingent upon delivering
The ultimate guide to buying a retail POS
Choosing the point of sale with the functionality that’s right for your business In the current retail landscape, simply having
Clienteling Grows Up
How retailers of all kinds are leveraging tech to deliver one-to-one personalization This report, written in partnership with Retail Touchpoints,
Five data points every store team needs to fully engage customers and associates
Store teams need the right data to strategize with intention The retail industry is highly focused on metrics. But, oftentimes
2022 Store Operations Benchmark Survey
How retailers are addressing staffing shortages by expanding in-store technology This survey, conducted in partnership with Retail Touchpoints, takes a
Gen Z: Keeping up with the face of the retail revolution
How retailers can adapt to the changing face of the modern shopper. Today’s world has seen the transition for many
The interconnected store: A retailer’s guide to building a seamless omnichannel experience
How retailers can break down barriers between channels and create experiences that satisfy customer’s evolving demands. The landscape of retail
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