2023 Store Operations Benchmark Survey

Retailers tackle workforce challenges by embracing new technologies

Store associates are the key to improving in-store experiences. They are the ones who interact with customers and make sure that they have a positive experience. 

However, store associates are quitting at record rates. Why?

Tulip and Retail TouchPoints surveyed 120+ retail executives to find out.

The 12th annual Store Operations Benchmark Report identifies key trends and challenges facing the retail industry including:

  • Hiring and retaining associates
  • How store operations budgets are allocated
  • Investing in mobile technology
  • Measuring omnichannel profitability and performance

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Retailers are thinking more intentionally about the technology they use in stores. Rather than investing in bells and whistles that drive PR and media clicks, they’re focusing on technology that solves pain points for customers and associates alike.