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Shopify merchants can go live in 4 weeks with the retail platform powering customer engagement and clienteling at the best stores in the world
Get to know your customers, keep track of them across channels, and use those insights to build loyalty and grow store traffic.
Let every associate (even the new hires) operate like your top performers by prompting key actions and giving them instant access to product and customer data.
Traditionally the domain of high-end luxury brands, Tulip systematizes and automates the clienteling process so that it’s within reach for brands across verticals.
Give store staff access to shared 360-degree customer profiles that track customers across channels and locations with details including qualitative preferences (like colors or fit), past purchases and more.
Customers don’t wait to stand around and wait when they need help. Tulip lets them pre-book appointments so that whether they’re looking to try on event dresses or get paint mixed, the right associate is ready.
Target the right customers every time with advanced preference filters that let you sort and group customers based on what they buy, like, or almost anything else you can dream up.
Communicate with your customers using email, SMS, WeChat, WhatsApp, or even video call— and keep records of all conversations attached to the customer profile, regardless of whether they’re signed from a specific associate or ‘the store’.
Powered straight from an iPad or iPhone Tulip puts a rich catalog of product information into every associates’ hands so even new associates can answer questions right from the floor and access products at other locations and online.
Sometimes customers need to ‘think about it’. Follow up by sending an email with item details and a PCI DSS compliant payment link that lets the customer checkout from anywhere and credits the associate for the sale.
Give associates access to simple in-app dashboards that lets them track performance against their KPIs and give management more in-depth insights about performance across the whole store network.
If your customer and catalog data is in Shopify or Shopify Plus then we can get you live in record time.
Our Retail Excellence team will work with you to configure the solution based on industry best practice and your unique selling environment.
We pull customer and catalog information straight from Shopify so that you can skip the heavy lifting and start seeing ROI in almost no time.
We teach your team everything they need to know through a combination of live and recorded sessions and equip you to onboard new employees as time goes on.
To the customer, there is no difference between your uptown and downtown locations. Tulip takes information out of binders and local databases so that it’s accessible everywhere.
Retail systems are often complex and take a long time to learn. Tulip runs off an iPad and operates just like a consumer app so there is almost no learning curve.
Tulip offers the comprehensive feature set and security certifications you’d expect from an enterprise-grade application but because of its cloud architecture and API-first design, it also reduces complexity with versionless upgrades and endless extensibility.
Chief Commercial Officer
VP of Operations
Chief Operating Officer
Increase in store sales over 12 months
SMS conversion rate with personalized outreach
Be sure not to miss out on guide on how retailers can adapt to the changing face of the modern shopper.
Talk to our team and learn how Tulip can empower and transform your store associates today.
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