The new furniture shopping experience

The buying cycle for furniture and home improvement is often long and complicated. Customers consider numerous variants, make multiple trips to the store, and spend time comparing options with other vendors.

Top home furnishing retailers stand out because of the human connection they build with their customers during every phase of their shopping experience. Whether it’s a first-time e-comm shopper looking to get questions answered or a long-time customer finalizing a major purchase, the brand’s ability to guide the customer and forge a trusting relationship makes all the difference. 

This 25-minute demo walks through how leading furniture brands are building authentic and scalable connections with their customers before, during, and after their visit to the store. 

You’ll learn: 

• What information you actually need to know about your customers 
• How to coordinate multiple associates and re-visits 
• The power of video chat and social messaging 
• How to manage appointments easily