How a European franchise operator used Tulip’s Blueday to establish an operating playbook and leadership bench

A franchise operator with stores across 11 countries in Europe and the Middle East was looking for a solution to deliver a consistent customer-centric operating model across their locations within a brand, and eventually across other brands within their portfolio. They wanted a tool that would help them develop their associates and build their leadership “bench”. 

Learn how Tulip helped the retailer to:

  • Execute a customer-centric operating model  with a data-driven approach to optimize store labor 
  • Improve performance on the fly with more impactful intra-day reporting 
  • Build a bench of future leaders 
  • Position stores for success with a labor optimization playbook to deliver a customer-centric operating model

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Tulip’s Blueday solution gave real–time reporting during the day that was integrated with their daily plan so leaders could instantly see how the day was going, how they could make up deficiencies, and when there was an opportunity to have a truly great day. As a result, store managers and shift leaders could adjust tasks on the fly and give associates immediate coaching to improve both the customer experience and sales.