How a European franchise operator used Tulip’s Blueday to establish an operating playbook and leadership bench

A franchise operator with stores across 11 countries in Europe and the Middle East was looking for a solution to deliver a consistent customer-centric operating model across their locations within a brand, and eventually across other brands within their portfolio. They wanted a tool that would help them develop their associates and build their leadership “bench”. 

Learn how Tulip helped the retailer to:

  • Execute a customer-centric operating model  with a data-driven approach to optimize store labor 
  • Improve performance on the fly with more impactful intra-day reporting 
  • Build a bench of future leaders 
  • Position stores for success with a labor optimization playbook to deliver a customer-centric operating model

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Having started as a developer and now getting to manage a team has given me an immense amount of experience and insight into different aspects of software development. It isn’t just about the technical skills, it’s about gaining insight into how the business is impacted by the choices we make day to day. I am building both soft and hard skills that are critical in order to be successful in this industry.