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Since 2020, the lives of generations across the globe have been shaped by COVID-19, and perhaps none greater than Gen

The majority of retailers are aiming for customer-centricity, but according to Forrester only 8% qualify as truly ‘customer obsessed.’ However,

Retail executives need to make strategic and operational changes to respond to customer needs and evolving best practices if they’re

As every retailer knows, returns are costly. In addition to lost sales, there are costs involved in getting online purchases

Challenges can often be met and resolved through the use of technology. And we know that clienteling applications have been

With the growth rate of online shopping starting to slow as pandemic restrictions are eased and life returns to normal,

Today’s leading retailers are embracing mobile clienteling and digital black book management for four key reasons.

The four most important KPI categories are based on the customer experience, store productivity, order fulfillment, and employee performance.

With cybersecurity threats and data breaches still a concern for consumers and businesses around the world, it’s more important than

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