Retail turnover hit 69%. Here’s how to manage it.
“The shot heard around the world”, the Great Resignation, millions of people around the globe voluntarily leaving their positions, driving
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Keeping retail afloat amidst a constrained labor market
In the onset of the COVID-19 pandemic, the global labor market saw massive disruptions, with several critical industries, including retail,
Gen Z and the ‘new luxury experience’
Since 2020, the lives of generations across the globe have been shaped by COVID-19, and perhaps none greater than Gen
How point of sale systems impact the customer experience
The majority of retailers are aiming for customer-centricity, but according to Forrester only 8% qualify as truly ‘customer obsessed.’ However,
What’s stopping retail executives from building modern store experiences?
Retail executives need to make strategic and operational changes to respond to customer needs and evolving best practices if they’re
How retailers can use technology to prevent returns and grow customer LTV
As every retailer knows, returns are costly. In addition to lost sales, there are costs involved in getting online purchases
Three things to consider before implementing a clienteling solution
Challenges can often be met and resolved through the use of technology. And we know that clienteling applications have been
Improving omnichannel conversion from in-store
With the growth rate of online shopping starting to slow as pandemic restrictions are eased and life returns to normal,
Why retail needs to embrace mobile clienteling
Today’s leading retailers are embracing mobile clienteling and digital black book management for four key reasons.
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