Today’s leading retailers are embracing mobile clienteling and digital black book management for four key reasons.

The four most important KPI categories are based on the customer experience, store productivity, order fulfillment, and employee performance.

With cybersecurity threats and data breaches still a concern for consumers and businesses around the world, it’s more important than ever for retailers to ensure that their data security and […]

Learn how new technology isn’t just helping retailers deliver a better customer experience, it’s also helping them support and retain their staff.

To survive and thrive, retailers need to embrace the future store,
one that is multi-purpose and functions in many different ways for customers.

Now that stores are back open, however, customers are saying they want curbside pickup to stay and also have the ability to shop in-store. How can a store manage that, with the same – or often smaller – employee base they had pre-COVID? To embrace the future, stores will need to lean on technology.

Customers have been conditioned to expect a seamless omnichannel shopping experience. Learn how associates can support this post-pandemic journey.

Retail is reopening and a semblance of post-pandemic normality is returning to day-to-day life across North America and Europe. A critical component of retail set to be reimagined in the post-pandemic era is the design and purpose of stores.

Over half of all US consumers plan to spend extra to treat themselves as part of a post-pandemic return to normal, with specific intention to spend in discretionary categories

Few, if any, roles in modern retail are more demanding than that of a store manager. Store managers are essentially the CEO of their store. They are accountable for such areas as financial performance, customer service, expense management, talent management, and compliance