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Sustainability is a growing concern across the globe. The United Nations has emphasized the criticality of the 2030 sustainability deadline’s

Three clienteling practices you may already be doing and how to take them to the next level. For many mass

Luxury fashion has always been synonymous with affluent clientele and unrivaled customer service, with 53% of luxury consumers saying a

Clienteling — the practice of developing one-on-one relationships with customers — has been around for decades and has grown and

In today’s channel-less world, store associates often need to multitask through a laundry list of demands. Customers expect ecommerce-like efficiency

“The shot heard around the world”, the Great Resignation, millions of people around the globe voluntarily leaving their positions, driving

In the onset of the COVID-19 pandemic, the global labor market saw massive disruptions, with several critical industries, including retail,

Since 2020, the lives of generations across the globe have been shaped by COVID-19, and perhaps none greater than Gen

The majority of retailers are aiming for customer-centricity, but according to Forrester only 8% qualify as truly ‘customer obsessed.’ However,

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