Appointments

Enterprise-grade appointment booking for retail

Make it easy for customers to book appointments and events and enable store associates to prepare exceptional omnichannel shopping experiences.

Trusted by the best

Background

Customers aren’t willing to risk a wasted trip

We live in a pre-book world. Whether they’re seeking specific stock, expert advice, or a more private experience, customers want to feel confident that their store visit will be productive before coming in. Appointments lets the store prepare appropriately and assure customers that they’ll get exactly what they need.

Give customers an intuitive booking experience

Features

  • Automated communicationsReduce no-shows by using automated confirmation and follow-up communications, and by letting customers cancel or reschedule directly from their confirmation messages.
  • Customizable look and feelCreate a consistent brand experience at all stages of the booking process with customizable colors, fonts and logos available out-of-the-box, and infinite possibilities available using the fully-documented SDK.

Help associates handle high-volume appointments effectively

Features

  • Customer profileLet store associates prepare contextual experiences by giving them advanced access to 360-degree customer profiles.
  • Appointment managementAssociates and their managers can view all appointments in one place, plan for them, and easily track no-shows and booking changes.
  • Integration with the tools you already useEnhance productivity with native connections to Google Calendar, Microsoft Exchange, Zoom, and Google Meet.

Manage complex requirements simply

Features

  • Built for scaleAccommodate millions of bookings across multiple locations, languages, or even regions without blinking an eye.
  • Intelligent routing and assignmentGo beyond product advice and become a trusted resource by automatically connecting the customer with the associate with the right expertise.
  • Flexible use cases and schedulingSchedule bookings based on geolocation, store-specific events, invite-only, and complex event types. Plus, accommodate client needs by making appointments available during and outside of store hours.

72%

Percentage of retail sales expected to come from physical stores in 2024, according to Forrester

83%

Percentage of consumers who say convenience is more important to them than 5 years ago, according to NRF

Speak to a Tulip rep today and see how we can help you.

Appointments video demo