As seen on PR Newswire
Empowering sales associates to deliver more personalized and profitable shopping experiences.
Tulip, the world’s largest cloud-based retail customer engagement platform, announces the launch of Tulip AI, a groundbreaking suite of AI tools that empower sales associates, store managers, and retail operations leaders to create stronger and more lucrative customer experiences. Built on robust human-in-the-loop principles and developed in close collaboration with leading retailers, Tulip AI promises to unlock unprecedented levels of efficiency, effectiveness, and personalized customer engagement.
Tulip AI leverages the rich and unique data within the Tulip Clienteling app to provide trusted enhancements and extensions for a more productive sales workflow. Unlike other AI solutions, Tulip AI gives retailers full control over how it is deployed. Use it with human approval at every step or use it for more automated outreach.
“We knew AI was going to be a game-changer for retail, but we also heard a lot of apprehension from our customers, particularly those who want their people directing every step,” said Ian Rawlins, Tulip CEO. “The big question for us was, ‘How do we bring AI into the retail environment in a way that truly helps, without losing that invaluable human connection?’ So, we went straight to the source. We sat down with our customers, listened to their pain points, and understood exactly how they envisioned AI supporting their day-to-day.”
For sales associates, Tulip AI acts as a virtual assistant, streamlining daily tasks and enabling more meaningful customer connections at scale. From intelligent message writing suggestions and instant profile summaries to customer search and segmentation. AI frees up time and energy, allowing sales associates to focus on delivering exceptional customer experiences that foster greater loyalty.
Store managers and retail operations leaders will find Tulip AI invaluable in identifying hard-to-spot trends and behaviors among both customers and sales associates. With AI-powered customer searches and segmentation, communication auditing, and automated analytics insights, Tulip AI helps managers optimize associate performance and achieve critical sales goals with greater precision and speed.
“Tulip AI isn’t just us jumping on the bandwagon; it’s a direct result of diligent research and collaboration,” said Rawlins. “Created with retailers, for retailers, Tulip AI enhances daily workflows and gives associates the tools to connect with more customers while also building deeper, more personal customer relationships, all without replacing the important human touch.”
Tulip AI is offered as part of Tulip’s clienteling solution and is not available as a separate product.
Media Contact
Sive O’Neill, VP Marketing
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About Tulip
Tulip is the world’s largest cloud-based retail customer engagement platform provider, with best-in-class Clienteling and capabilities that let retailers realize the full potential of omnichannel commerce. The world’s most iconic retailers like David Yurman, Versace, Jimmy Choo, Mulberry, Saks Fifth Avenue, Ferragamo, COACH, and Michael Kors use Tulip to modernize the shopping experience, creating personalized shopping journeys that increase sales and improve customer loyalty across channels. Tulip enables retailers to build deeply personal connections with customers, fulfill orders, close out purchases, and maximize store associate productivity and performance.
