The art of combining data with human connection Clienteling is a process that uses customer data and genuine human connection to create personalized shopping experiences. Instead of just waiting for customers to come to them, sales associates use a systematic approach...
Clienteling vs. CRM vs. customer service vs. regular selling: Key distinctions
Let’s clear up some confusion. You’ve probably heard a lot of buzzwords thrown around—like clienteling, CRM, and customer service. While they all play a part in managing customer relationships, they’re not the same thing. Think of it like a sports...