The post-pandemic associate
Customers have been conditioned to expect a seamless omnichannel shopping experience. Learn how associates can support this post-pandemic journey.
Store associate tools
How Retailers can Navigate the Customer Experience during COVID-19
The current global pandemic has profoundly impacted our health and disrupted our usual way of life. It has also significantly
How the Best Retailers will Thrive
In their eBook, The Customer-Retail Intimacy Equation, authors Paula Levy, Bryan Amaral and Saira Zia do an excellent job of
Store Associates – An Investment to be maximized
Author: Saira Zia, VP Global Retail Excellence and Client Success A recent article by Marshall Fisher, Santiago Gallino and Serguei
Tips for the best in-store experience
The article on MarketingJournal.org by Ernan Roman and Scott Emmons is filled with insights on the world of retail. This week
Progressive retailers are stepping up their game to upskill and empower their store associates
As we look ahead to the future of brick-and-mortar retail and the battle for customer loyalty, the role of a
Taking luxury retailing to a new level with technology
Mulberry, the quintessentially British luxury retailer, is using the latest technology to enhance their customers’ shopping experience and increase operational
The Return of Intimacy in Retail – Part 3
Just as “omnichannel” is a word that is overused in discussing retail, “intimacy” in retail seems the exact opposite: out
The Return of Intimacy in Retail – Part 2
“Omnichannel”… the word exists somewhere in the space between overused and maligned. It’s a wonky word used to describe some
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