Customers have been conditioned to expect a seamless omnichannel shopping experience. Learn how associates can support this post-pandemic journey.
The current global pandemic has profoundly impacted our health and disrupted our usual way of life. It has also significantly
In their eBook, The Customer-Retail Intimacy Equation, authors Paula Levy, Bryan Amaral and Saira Zia do an excellent job of
Author: Saira Zia, VP Global Retail Excellence and Client Success A recent article by Marshall Fisher, Santiago Gallino and Serguei
As we look ahead to the future of brick-and-mortar retail and the battle for customer loyalty, the role of a
Mulberry, the quintessentially British luxury retailer, is using the latest technology to enhance their customers’ shopping experience and increase operational
Just as “omnichannel” is a word that is overused in discussing retail, “intimacy” in retail seems the exact opposite: out
“Omnichannel”… the word exists somewhere in the space between overused and maligned. It’s a wonky word used to describe some
In the article Intelligent Retail: The Future of Shopping Experience Design, co-authors Karl Hellman and Mark Blessington hit on some
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The Store of the Future is now. We’ve curated some of the best resources that dive deeper into why hyper-personalization is the future of retail.
As every retailer knows, returns are costly. In addition to lost sales, there are costs involved in getting online purchases …
Challenges can often be met and resolved through the use of technology. And we know that clienteling applications have been …
