How retailers can use technology to prevent returns and grow customer LTV
As every retailer knows, returns are costly. In addition to lost sales, there are costs involved in getting online purchases
As every retailer knows, returns are costly. In addition to lost sales, there are costs involved in getting online purchases
Customers have been conditioned to expect a seamless omnichannel shopping experience. Learn how associates can support this post-pandemic journey.
In their eBook, The Customer-Retail Intimacy Equation, authors Paula Levy, Bryan Amaral and Saira Zia do an excellent job of
Author: Saira Zia, VP Global Retail Excellence and Client Success A recent article by Marshall Fisher, Santiago Gallino and Serguei
The article on MarketingJournal.org by Ernan Roman and Scott Emmons is filled with insights on the world of retail. This week
As we look ahead to the future of brick-and-mortar retail and the battle for customer loyalty, the role of a
Mulberry, the quintessentially British luxury retailer, is using the latest technology to enhance their customers’ shopping experience and increase operational
Just as “omnichannel” is a word that is overused in discussing retail, “intimacy” in retail seems the exact opposite: out
“Omnichannel”… the word exists somewhere in the space between overused and maligned. It’s a wonky word used to describe some