The art of loving your customer: How to build customer relationships that last

For years now, the customer experience has been a hot topic, with many retailers asking the same question: How can I respond to the expectations that customers have for their brand experience?

In an era where customers are obsessed with trending brands, how do you keep that customer loyal for life? You don’t want your brand to be the next passing craze, you want to be the one that is there for the long run, the one they tell their friends about, and come back to time and time again.

And that all comes down to creating an intimate customer experience that shows your customers that you love them as much as they love you.

This 20-minute fireside chat featuring Maria Brown, Retail Excellence Consultant, and Rachel Ezrin, Retail Solutions Advisor, who will explore the ins and outs of loving your customer.

With over 30 years of retail experience from enterprise level retailers like Balenciaga to boutique stores like Brunello Cucinelli, Maria and Rachel bring a wealth of industry expertise from diverse retail backgrounds in order to paint the full picture of what it means to love your customer.

You’ll learn:

  • Why retail has shifted towards relationship-based approaches
  • How to build trust with your customers
  • The difference integrating digital tools makes

Watch now


Maria Brown
Maria Brown

Retail Excellence Consultant, Tulip

Rachel Ezrin
Rachel Ezrin

Retail Solutions Advisor, Tulip