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2022 Store Operations Benchmark Survey

How retailers are addressing staffing shortages by expanding in-store technology

This survey, conducted in partnership with Retail Touchpoints, takes a deep dive into several critical areas that are challenging retail store operations in 2022.

Responses gathered from 100+ retail executives spanning 10 retail verticals paint a picture of the current state of physical stores, and how they’re addressing operational pain points.

What you’ll learn:

  • Where your store operations line up on the benchmark
  • What in-store technology can do for the increasingly complex role of the associate
  • The importance of real-time data in supporting store operations

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‘What if every store could offer the same high-quality experience as the best retailers in the world?’ A big part of that involves enabling retailers to be responsive and to evolve.