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Building retail customer engagement from the ground up
Retail customer engagement comes in many forms. Loyalty programs, marketing emails, SMS, events. Many brands run several at once, but have no systemized practice behind them. Building one from…
Beauty, skincare, and cosmetics have come along way–and so have customer expectations. Beauty is exploding. Not just in market size ...
In today’s digital world, customers have easy access to vast information on brands and products. Despite this, consumers across all ...
Exploring the modern end-to-end omnichannel experience Far from becoming obsolete, brick-and-mortar stores still account for the majority of retail sales, ...
Sustainability is a growing concern across the globe. The United Nations has emphasized the criticality of the 2030 sustainability deadline’s ...
Three clienteling practices you may already be doing and how to take them to the next level. For many mass ...
In today’s channel-less world, store associates often need to multitask through a laundry list of demands. Customers expect ecommerce-like efficiency ...
“The shot heard around the world”, the Great Resignation, millions of people around the globe voluntarily leaving their positions, driving ...
In the onset of the COVID-19 pandemic, the global labor market saw massive disruptions, with several critical industries, including retail, ...
Since 2020, the lives of generations across the globe have been shaped by COVID-19, and perhaps none greater than Gen ...
The majority of retailers are aiming for customer-centricity, but according to Forrester only 8% qualify as truly ‘customer obsessed.’ However, ...
Retail executives need to make strategic and operational changes to respond to customer needs and evolving best practices if they’re ...
Challenges can often be met and resolved through the use of technology. And we know that clienteling applications have been ...