LiveConnect

Lift ecommerce conversion with in-store expertise

Connect online shoppers with in-store associates through live video or chat so they can instantly get the information and insight they need to purchase with confidence.

Trusted by the best

Background

Virtual shopping for omnichannel brands

More customers than ever are shopping online and they sometimes need more than a product listing page on a website to make purchase decisions. 50% online shoppers abandon their cart when they can’t get their questions resolved quickly enough and those who do checkout often end up buying multiple options and returning most of them. LiveConnect breaks the cycle by giving virtual shoppers real-time access to in-store associates who can showcase product options, offer contextual advice, and develop relationships.

Connect store associates with virtual shoppers in real time

Features

  • Video chatLet online shoppers get an up-close look at products and have face-to-face conversations with the associates who have the right expertise.
  • Instant messagingMake it easy for customers to get connected by live chatting with store associates on the company website, or by using social messaging apps like WhatsApp or WeChat.

Make the most of your brick-and-mortar investment

Features

  • Customer captureMaximize store productivity by empowering in-store associates to work 1:1 with online clients and convert them from anonymous, casual browsers to well-known, loyal customers.
  • Geo-routingCreate local connections to global brands by routing customer enquiries to nearby associates with relevant expertise.

2X

Increase in ecommerce conversion rate at one fashion retailer

#1

Importance of live chat with 18-49 year old shoppers, according to Gartner

Speak to a Tulip rep today and see how we can help you.

LiveConnect video demo