Runner

Behind the world’s smoothest in-store experiences

Connect store associates with backroom employees or runners to retrieve products without leaving the customer’s side.

Trusted by the best

Background

The technology behind effortless shopping

Customers want shopping to feel effortless. Beyond efficiency, they want to feel like everything they need is available right in front of them. As customers have acclimatised to online shopping, they’ve grown accustomed to quickly pursuing numerous options and have started to expect the same fast-paced experience in stores. Tulip’s Runner lets store associates engaged with a customer quickly search in-store inventory and request help from a runner who can get the right product to them in record time.

Create an efficient workflow between runners and the salesfloor

Features

Mobile inventory accessLet store associates quickly check inventory in-store and online right from their mobile device.
One-touch requestScan a barcode or search the catalog to select a product and engage a runner to retrieve it in a single touch.
Runner response appLet runners to accept or decline requests and give associates real-time notifications on status.

With Tulip’s solutions, we are able to use technology to strengthen the relationship between brand and customers, to create more curated offers to fulfill market needs. Tulip represents a further evolutionary moment of our omnichannel strategy because it allows us to follow our customer in a personalized, individual way and in line with the needs of our customers. In fact, we have included the omnichannel personal shopper in the store.

This is an important and fundamental partnership for Missoni. We believe Tulip will prove to be an invaluable tool in helping further facilitate Missoni’s continued journey in digital innovations; which must always be based on a deeper understanding and engagement of the consumer.

One of the most important things is getting a seamless experience presenting products to the customer on a customer-facing application. Now we have flexibility by not having a fixed till. And in terms of the customer journey, it makes it so much smoother as there’s no need to take someone over to a fixed point in a store.

Features

Support for WearablesRunner is optimized for portable form factors, including Apple Watch, to satisfy requests even faster.
Reporting for ManagersGive manages access to reports on associate productivity, speed of fulfillment, and top runners, often used to incentivize exceptional customer service.

72%

Percentage of retail sales expected to come from physical stores in 2024, according to Forrester

83%

Percentage of consumers who say convenience is more important to them than 5 years ago, according to NRF

Speak to a Tulip rep today and see how we can help you.

72%

Percentage of retail sales expected to come from physical stores in 2024, according to Forrester

83%

Percentage of consumers who say convenience is more important to them than 5 years ago, according to NRF

Speak to a Tulip rep today and see how we can help you.

Resources

Hear from the experts

The Store of the Future is now. We’ve curated some of the best resources that dive deeper into why hyper-personalization is the future of retail.

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Runner

Behind the world’s smoothest in-store experiences

Trusted by the best

Background

The technology behind effortless shopping

Create an efficient workflow between runners and the salesfloor

Features

Equip the entire store team to support an exceptional shopping experience

Features

72%

83%

Speak to a Tulip rep today and see how we can help you.

72%

83%

Speak to a Tulip rep today and see how we can help you.

Resources

Hear from the experts

Love is in store