The future of clienteling: Phygital, AI, and next-gen engagement (2026 & beyond)
How is technological development changing retail? Clienteling is a fundamental part of retail that’s constantly changing as technology advances. Looking ahead, the future of clienteling will be shaped by the “phygital” revolution, deeper integration of Artificial Intelligence (AI), and new...
The art of combining data with human connection Clienteling is a process that uses customer data and genuine human connection to create personalized shopping experiences. Instead of just waiting for customers to come to them, sales associates use a systematic approach...