How digital transformation will improve your customer experience
Learn how new technology isn’t just helping retailers deliver a better customer experience, it’s also helping them support and retain their staff.
clienteling
Why retail needs to embrace mobile clienteling
Today’s leading retailers are embracing mobile clienteling and digital black book management for four key reasons.
Lilly Pulitzer enhances clienteling and customer experiences with Tulip, now live in all stores
As seen on PRNewswire Lilly Pulitzer launches Tulip’s retail platform to connect with customers at scale and support the modern
What can clienteling provide customers in an omnichannel world?
In today’s digital world, customers have easy access to vast information on brands and products. Despite this, consumers across all
Reshaping luxury fashion clienteling
Luxury fashion has always been synonymous with affluent clientele and unrivaled customer service, with 53% of luxury consumers saying a
Improving omnichannel conversion from in-store
With the growth rate of online shopping starting to slow as pandemic restrictions are eased and life returns to normal,
Top 4 retail store KPIs to ensure operational success
The four most important KPI categories are based on the customer experience, store productivity, order fulfillment, and employee performance.
4 steps to achieving the successful store of the future
To survive and thrive, retailers need to embrace the future store,
one that is multi-purpose and functions in many different ways for customers.
Top 4 tech requirements of the future store
Now that stores are back open, however, customers are saying they want curbside pickup to stay and also have the ability to shop in-store. How can a store manage that, with the same – or often smaller – employee base they had pre-COVID? To embrace the future, stores will need to lean on technology.
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